Shipping Policy

Effective Date: April 29, 2025

This policy details how Nilesh Engineers handles the shipping of your orders for Incense Making Machine Parts & Raw Materials.

1. Order Processing Time

• Orders are typically processed and dispatched within 1-3 business days after payment confirmation.
• Processing times may be longer during peak seasons or for large/bulk orders. We will notify you if significant delays are expected.
• Business days are Monday to Saturday, excluding public holidays in Gujarat, India.

2. Shipping Methods and Carriers

• We ship orders primarily within India.
• We use reputable courier partners like DTDC, Blue Dart, India Post, Local Couriers to deliver your orders.
• The specific carrier may depend on the destination, package size, and weight.

3. Shipping Costs

• Shipping costs are calculated based on Specify method: e.g., the weight of the order, destination, flat rate.
• The applicable shipping charges will be displayed during the checkout process before you confirm your order.
• Mention if you offer Free Shipping above a certain order value, e.g., “We offer free standard shipping on orders above ₹1000.”

4. Estimated Delivery Times

• Delivery times vary depending on the destination location. Estimated delivery times within India are typically:

• Metro Cities: 2-5 business days after dispatch.
• Other Cities/Towns: Specify range, e.g., 4-8 business days after dispatch.
• Remote Areas: May take longer, up to 7-12 business days.

• These are estimates only and not guaranteed. Delays may occur due to weather conditions, logistical issues with the courier, or other unforeseen circumstances.

5. Order Tracking

• Once your order is shipped, we will send you a shipping confirmation email containing your tracking number and a link to track your package online via the courier’s website.

6. Shipping Restrictions

• We currently ship only within India.
• We may not be able to ship to certain remote locations or P.O. Boxes. If we cannot ship to your provided address, we will contact you.

7. Damaged or Lost Shipments

• Please inspect your order upon reception. If you receive a damaged item, please contact us immediately within 48 hours of delivery with your order number and photographic evidence of the damage.
• If your order is lost in transit (i.e., tracking shows no update for an extended period beyond the estimated delivery date), please contact us so we can investigate with the courier company.

8. Address Accuracy

• Customers are responsible for providing a complete and accurate shipping address. We are not liable for delays or non-delivery resulting from incorrect or incomplete addresses provided by the customer. Re-shipping costs due to address errors may be charged to the customer.

9. Contact Information

For questions about our Shipping Policy, please contact:

Nilesh Engineers

35 Nageshwar Estate, Nr Jawahar Chowk

Amraiwadi, Ahmedabad, Gujarat, India – 380026

Phone: +91 91736 06848

Email: order@nileshengineers.net